POSTAGE AND DELIVERY
Pet Obsessed offers FREE shipping on all orders over $75.
There is a flat rate of $12 on all orders to anywhere in Australia, on orders below $75.
There maybe additional delivery charges, if you live in a remote place and delivery is unusually high for Pet Obsessed. This is rare but it can happen.
Goods will be delivered on business days. No deliveries will be made on weekends or public holidays.
We deliver via Australia Post and other delivery couriers. Large bulky items will have an authority to leave. If no one is available to sign upon delivery at your nominated delivery
Address (private or work) the parcel will be left in a secure spot on the premises, or a card will be left notifying you of alternative pick up arrangements at the nearest Post Office if parcel was sent by Australia post.
Goods may not be delivered next day due to circumstances (such as adverse weather, strikes etc) beyond the control of Pet Obsessed or Australia Post.
Pet Obsessed looks to dispatch all orders within 24 hours.
All products are here in Australia.
ADDITIONAL INFORMATION IN RELATION TO BULKY ORDERS:
Postage charges may vary depending on the weight and size of your order. For bulky orders, our customer service team may contact you to re-quote the delivery charges based on where you live and the size of the order. This is extremely rare but may happen depending on delivery charges to Pet Obsessed.
Pet Obsessed do not make any profit on delivery.
SUBSCRIPTION & GIFT BOX DELIVERY
All subscription and gift boxes are charged with free delivery. We try our best to send every subscription or gift box in a box. However if you live in a remote place and delivery is unusually high for Pet Obsessed, we will look to send the boxes in a pre-paid satchel each month. All the contents will be the same, it will just be sent in a big instead of a box. Thank you for your understanding, Pet Obsessed
You will incur a re-delivery fee if your item(s) delivery is unsuccessful for any of the following reasons:
- You entered an incorrect or Inaccurate address
- You failed to pick up your parcel within the acceptable time frame
- You or the Receiver rejected the package.
WE POST OVERSEAS!
Please email firstname.lastname@example.org, if checkout will not allow Pet Obsessed to deliver to your address - our customer service team will try to find a solution.
No PO Boxes
Please do not provide a PO Box address for deliveries. If you do, one of our team will be in touch for you to provide either a business or residential address.
We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.). All colours of products are reproduced as accurately as possible, however a slight variation may occur in colour and size specifications. Colours may appear slightly different via this website due to computer picture resolution and individual monitor settings. Offers are available until stocks sell out.
Please allow an extra business day for delivery during Australian public holidays.
WE RESERVE THE RIGHT:
- To cancel any order, at which time we will immediately notify this action by e-mail or phone, using the details provided. We will refund all monies paid using the original method received.
- That all orders are subject to availability of stock.
- To take reasonable steps to verify that the order and credit details are correct.
- To request more money for delivery, if you live in a remote area, which will see Pet Obsessed pay a lot more in delivery than usual.
If you have any questions please email: email@example.com