Returns Policy

Here at Pet Obsessed, we wish to keep all our customers happy by providing the best possible service. Returns that comply with our returns policy are accepted.
Please contact our support team immediately if you wish to return an item: support@petobsessed.com.au.
Please provide photo proof if applicable and the invoice as proof of purchase in this email.

Returns Policy:

  • The item must be unused and in its original condition with in 30 days.
  • Food must be unopened and returned with in 14 days.
  • If the product was damaged during transit please provide photo proof along with the invoice in the email.
  • Once the Item has been returned, a full refund (excluding shipping costs) will be processed within 14 days.
  • Personalised products cannot be returned.
  • All returns must be directed through Customer Service. Please do not return or post items before notifying Pet Obsessed - If you do, there is a risk that your returned item may not be identifiable and your returns may not be accepted.